Check in time is 5 PM on your arrival date. Early check-ins are not available. Guests should go to the Lucayan Resort to check in. Located at the elevator area.
Check out time is 10 AM. Please observe this rule, as our housekeeping staff needs time to prepare for our next arrival. Upon leaving, please secure all windows and doors, load the dishwasher and start, remove all trash, strip beds, clean out fireplace, and reset thermostats to the level posted at the thermostat.
In the event of a cancellation of a confirmed rental, for any reason, cancellations must be received in writing and are subject to the following penalties:
More than 14 days before arrival date: 15% cancellation charge
Less than 14 days before arrival date: 100% cancellation charge
Damaged / Missing Items
The Lucayan Resort has a thorough inspection policy to ensure our units are in good condition and that Guests will not be inadvertently billed for missing or broken items. Please assist us by reporting any missing or broken items to our office within twenty-four (24) hours so that you will not be held responsible.
Furnishings and Equipment
Units are furnished with dishes, cookware, flatware, glasses and basic appliances.
Large gatherings are prohibited without a separate agreement. Special pricing and security deposits may be required.
The Lucayan Resort requires a credit card imprint at the time of check in by a rental party. This credit card is held for potential unit damage, missing items, or incidental charges during the stay.
Items Left Behind
Neither The Lucayan Resort nor Goodmanagement can be held responsible for items left in a unit. Please double check your unit for personal items prior to departure. If we are asked to return items to you they will be returned C.O.D.
All equipment in your unit should be in working order. Please report any inoperative equipment to our office. Every reasonable effort will be made to promptly repair the same. No refunds will be made for inoperative air conditioners, appliances or for mechanical failure.
Occupancy Limitation for Rental Parties
The person named on the registration (“Tenant”) must be an adult twenty-one (21) years of age or older. In addition, all other occupants (“Permitted Occupants”) of the unit must be either (a) twenty-one (21) years of age or older, (b) direct descendants of the Tenant or Permitted Occupants (such as children, grandchildren or great-grandchildren), (c) direct ancestors of the Tenant or Permitted Occupants (such as parents or grandparents), (e) siblings of the Tenantor Permitted Occupants, and/or (f) a maximum of one (1) additional person for the Tenant and/or each Permitted Occupant. Tenant will be refused entry onto the premises or removed from the premises for any violation of this policy and Tenant will not be entitled to the refund of any rent payments made. NO EXCEPTIONS.
Occupancy / Parking
Occupancy is limited to two (2) people per bedroom plus an additional two people for the sleeper sofa. The Lucayan Resort will not allow overcrowding of the unit beyond the existing bedding. No RVs, campers or mobile homes may be parked on the premises for the purposes of extra sleeping capacity. Parking is limited to two (2) vehicles per unit.
Guests are not allowed Pets at the Lucayan Resort. Lucayan owners ONLY are permitted a maximum of two (2) pets (dogs and cats) are allowed in their Unit.
We provide bed linens, starter packages of detergents, bath soap and paper products. Please be sure to pack any specialty items that you may require during your stay.